Refund & Shipping Policy 

At Karvich, we strive to provide the best fashion experience to our customers. This policy is framed in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

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1. Return Window
Customers may request a return within 7 days from the date of delivery of the product.

2. Eligibility for Returns
Products are eligible for return only if:
The item is unused, unworn, unwashed, and in original condition
Original tags, labels, and packaging are intact
The product is returned with the original invoice/order ID

3. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable, unless received damaged or defective:
Innerwear, lingerie, swimwear, socks, masks
Customized or made-to-order products
Products marked as “Final Sale” / “Non-Returnable” at the time of purchase

4. Valid Reasons for Return
Returns will be accepted for:
Wrong product delivered
Damaged or defective product
Size or fit issues
Product significantly different from description
Minor color variations due to lighting, photography, or screen settings are not considered defects.

5. Return Process
Return requests must be initiated via My Orders or by contacting customer support within 7 days
Once approved, the product must be handed over to our reverse pickup partner or shipped as instructed
All returns are subject to quality inspection upon receipt

6. Refund Policy
Refunds are processed within 7–10 business days after the product passes quality check
Refunds will be credited to the original payment method
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit

7. Shipping & Handling Charges
Reverse pickup or return shipping charges may be deducted from the refund, except in cases of defective or incorrect products
Original shipping charges are non-refundable, unless required under applicable law

8. Exchange Policy
Exchanges are subject to product and size availability
If an exchange is unavailable, customers may opt for a refund or store credit

9. Damaged / Defective Products
If a product is received damaged or defective:
Customers must notify us within 48 hours of delivery with clear images
A full refund including shipping charges will be provided upon verification

10. Order Cancellation
Orders can be cancelled before dispatch for a full refund
Orders cancelled after dispatch will be treated as returns once delivered

11. Consumer Rights
This policy does not limit any rights available under Indian consumer laws. Customers are entitled to all statutory protections under applicable regulations.

12. Grievance Redressal 
As per Indian E-commerce Rules:
Response Time: Within 48 hours​